Koosch.com Terms and Conditions


Terms and Conditions for Products Sold on Koosch.com

Welcome to Koosch.com. This page outlines the Terms and Conditions with which we supply the products listed on our website, www.koosch.com, to you.

Please read these Terms and Conditions before ordering any product from this site. You will be asked to agree to be bound by these Terms and Conditions before you can complete a purchase on this website.

Use of the Koosch Website

By accessing the website, you warrant and represent to the website owner, Empire Media Creatives, that you are legally entitled to do so and to make use of information made available via the website.


The Crystal Tomato® trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered trademarks of Gromark Consumers Enterprise Pte Ltd in Singapore and used with permission. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Gromark Consumers Enterprise Pte Ltd in Singapore.

External links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.


The website owner makes no warranties, representations, statements or guarantees (whether expressed, implied in law or residual) regarding the website or products featured within the website.

Disclaimer of liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information, material and information transmitted over our system, or purchase of any product on the website.

In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Shipping and Delivery

We do not guarantee delivery of products within the estimated transit time or by the estimated delivery date.

Customs, Duties, Taxes and Collection Fees

You agree that any customs, duties, taxes and collection fees will be your responsibility. Koosch.com only states the unit and subtotal price of the products you order and a shipping fee where applicable. All other country and region specific costs from customs, duties, taxes and collection fees are to be borne by you and based on the delivery destination that imposes these costs.

Loss, Delayed or Retained Products

Loss in transit, or delayed or/and retained shipments by customs agencies are the responsibility of the buyer. The communication and resolution of these delays are also the responsibility of the buyer.

Refusal of Service

Koosch.com is engaged by Gromark Consumers Enterprise Pte Ltd to offer Crystal Tomato® products online only to individuals and for personal use/consumption. We reserve the right to cancel orders placed under company names and/or where the name of the recipient or buyer does not reflect nor indicate an individual’s name. We also reserve the right not to ship to freight forwarding addresses or to hotels and temporary residences.


We endeavor to ensure that the display prices and product descriptions are accurate. However, on occasions when human error is made on the pricing, we reserve the right to correct the price and product description as necessary on any item(s) purchased. When an amendment is carried out, we will notify you via email about the amendment and a full refund will be issued should you disagree with the amended price and/or the description of the item(s) and your order cancelled.

Refunds and Returns

If you were shipped the wrong product in error, you may return the product within 30 days from the date of delivery at our expense for a full refund of the purchase price and shipping charges. There is no refund for goods already consumed as stipulated by the manufacturers of the products we are authorized to sell.

Refunds, whether partial or full, cannot be made for dietary supplements once purchased and shipped.

You understand that statements made on this website have not been evaluated by the US Food and Drug Administration. Products featured on the website are not intended to diagnose, treat, cure or prevent any disease.