Koosch.com shipping information

SHIPPING INFORMATION

Shipping Method

Shipping is via Registered Mail services provided by Singapore Post and the respective destination country postal service. EPAC, or E-packet service is also offered to some countries, e.g. USA.

EPAC Mailbox Drop-off

EPAC Mailbox Drop-off is a relatively new service offered by the postal service of some countries in collaboration with Singapore Post. The service offers online tracking up to the point of “delivery” and refers to the parcel being dropped-off at the mailbox of the recipient’s address by the destination post service. No signatures are required.

Shipping Rates & Estimated Delivery Time

Shipping rates start from S$10 for international orders. However, orders with Singapore shipping/delivery addresses are exempt from this shipping cost.

Delivery is estimated between 7-24 working days but varies depending on the destination country. Yes, some degree of patience should be expected for registered postal services.

Singapore Delivery

Shipping to Singapore addresses are free and via Singpost registered post. Please understand that we are unable to accede to any special delivery requests such as “please call before delivery” as this is not permitted by Singpost.

For the convenience of local buyers who may not be around to receive their parcel, we are offering the convenience of Smartpac service from Singpost. For Smartpac deliveries, the postman will attempt to deliver to your doorstep. If unsuccessful, the parcel will be dropped off into the mailbox. As such, Smartpac is only offered for orders of 1 box to ensure the parcel fits into a mailbox. This service is also free for Singapore deliveries.

Tracking Services

When an order has been despatched for shipping, an email with a Registered Article or EPAC tracking number will be sent to the email address provided by the buyer.

Tracking of parcels may be carried out at below. Alternatively, you may track the parcel at the Postal service website of the destination country.